Service Desk Analyst

C.R.A Guyana is seeking a Service Desk Analyst.

Key Responsibilities

• Handle user incidents and service requests
• Troubleshoot system and connectivity issues
• Manage tickets, escalations and SLA updates
• Maintain clear documentation

Requirements/Qualifications

• IT related diploma or degree, or equivalent
• IT support experience (two (2) or more years preferred)
• Knowledge of Windows, Microsoft 365, Active Directory and networking
• Experience with ITSM tools and remote support

How to Apply

Email your application to edwardc@consultcra.com.

Closing Date: Friday, November 20, 2026