Business and Configuration Analyst

Job Description
Keen360 Inc. is a global technology consulting and software development firm established in 2012 that provides Business and Technology Solutions to clients around the world. Keen360 specializes in supporting organizations with business processes, data analysis, and customer support.
Keen360 is looking for qualified and experienced individuals to fill the position of Business and Configuration Analyst on its CRM Team.
Keen360 is looking for team-oriented professionals who will bring high energy and a friendly disposition to the work that we do for our clients each day. While Keen360 requires that our team members possess an understanding of IT applications and business workflows, we place even higher value on the qualities of being self-motivated and self-managing.

Key Responsibilities

• This role combines the classic IT roles of a Business Analyst and a Configurator/Developer, with the difference that no-code configuration does not require mastery of any computer language or development framework.
• The key skills are the abilities to design workflows, understand entity relationships, and build reports or dashboards. Anyone who understands SQL and can produce pseudo-code, even if they are not adept at writing SQL statements and producing code themselves, is a suitable candidate from a technical perspective.

Requirements/Qualifications

• Should possess a degree in Computer Science, Information Technology, Information Systems, or a related field
• Should possess prior working experience, though university graduates with Computer Science and IT-related degrees are eligible for consideration
• Should possess experience in modeling processes and capturing system requirements
• Must possess experience in building reports (even if only as MS Excel charts and graphs)
• Must be comfortable with understanding and modeling relationships amongst objects or entities in a database-driven system
• Must possess strong analytical and problem-solving skills
• Must be willing to work flexible hours as we work with clients in different locations and time zones across the globe
• Must be a good communicator to clients, colleagues, and managers
• Must present a professional, consultant-like persona
• Must be willing to accept performance feedback for purposes of professional growth as a consultant and configurator
• Must be self-motivated and self-managing for learning new skills and delivering service to Keen360 clients
• Familiarity with any Customer Relationship Management (CRM) software is a plus
• Skills and experience in classic IT technical development are a strong plus

Salary & Benefits

• Competitive wages and benefits, commensurate with qualifications and experience
• Fast-paced, professionally rewarding environment with exposure to global clients and business practices
• Generous health insurance/parental leave benefits
• Tuition reimbursement for applicable courses and/or degrees
• Substantial flex time off policy and a flexible work environment

How to Apply
Candidates meeting the above requirements are asked to kindly submit their applications to recruiting@keen360.com.

Closing Date: Thursday, October 15, 2026