ICT Infrastructure Officer

The Bank of Guyana is seeking a suitably qualified individual to fill the position of ICT Infrastructure Officer in its Information Services Department.

Job Purpose

This individual is required to assist staff in using various software applications and peripherals so as to achieve their specific goals as well as those of the organisation. The officer is responsible for rectifying software and hardware problems encountered by staff, carrying out maintenance work on computers and peripherals, learning new software and imparting knowledge of these products to users, and recommending new software and hardware for staff use.

Key Responsibilities

• Provide excellent ICT technical support through the tracking of helpdesk tickets and calls through to resolution
• Provide advice, establish requirements, diagnose faults and escalate tickets as required
• Manage requests and incidents logged through the Help Desk and deliver services to required service standards
• Maintain good working relationships with internal and external stakeholders to improve service delivery
• Assist in the evaluation of computer software and hardware, and related user requirements
• Design client configurations, operating system images and application packages for deployment
• Install, configure, monitor and maintain computer software and hardware for optimal network performance
• Perform preventive maintenance on all computers, printers and peripherals in the Bank, and maintain and report faults on IP phones
• Analyse, troubleshoot and resolve software and hardware problems experienced by users
• Configure and troubleshoot network devices, utilities, connectivity, access to resources and system monitoring
• Train users on hardware and end-user applications, and help staff define their information system needs
• Maintain the IT asset database, stock and spares inventory, software registrations and licence records

Requirements/Qualifications (any one of the following)

• A degree in Computer Science, Computer Engineering, Information Systems or a related field (networking experience preferred)
• A diploma in a related IT field plus MCSE, MCSA or CompTIA A+ certification, or CompTIA A+ and Network+
• A degree in Mathematics, Accountancy, Finance or Management, at least one (1) year of relevant IT helpdesk experience, plus CompTIA A+ and Network+
• A diploma in a related IT field and at least two (2) years of relevant IT helpdesk and networking experience

Knowledge and Experience

• Expert level Microsoft Office skills and experience training others
• Good experience supporting and troubleshooting Windows 10 clients
• Technical experience servicing computers and peripherals
• Good working experience with computer networks
• Excellent interpersonal, verbal and written communication skills
• Ability to prioritise requests, manage time and meet tight deadlines
• Ability to work as part of a team

How to Apply

Interested persons should submit their job application and detailed Curriculum Vitae to the Bank no later than Wednesday, October 21, 2026, addressed to:

The Governor
Bank of Guyana
P.O. Box 1003
1 Avenue of the Republic & Church Street
Georgetown

Full job descriptions are available on the Bank of Guyana Career Opportunities page.

Closing Date: Wednesday, October 21, 2026

We regret that responses will not be sent to applicants who do not satisfy the Minimum Qualification Requirements for this position.