Network Operation Center Engineer / Service Desk Analyst

The role mainly focuses on monitoring all systems in an infrastructure, with troubleshooting to a certain degree.

Key Responsibilities

• Level 1.5 Support
• Basic troubleshooting skills. Ability to walk end-users through troubleshooting steps.
• Monitoring the performance and capacity of computer systems.
• Active monitoring of servers. Experience with VMware or other virtualized infrastructure a plus.
• Performing regular checks on network hardware and software.
• Responding to network alerts and hardware malfunctions.
• Respond to alerts (server down, network down, application down) and escalate as needed.
• Diagnosing and troubleshooting network errors.
• Tracking and documenting network issues and compiling incident reports.
• Responding to user requests and providing network training.
• Managing system backups and network security protocols.

Requirements/Qualifications

• CompTIA Network+
• CCNA (Cisco Certified Network Associate)
• Any I.T. related certificates and experience

Salary & Benefits
Will be discussed at the interview.

How to Apply
Email: edwardc@consultcra.com