Server

The server is responsible for providing excellent customer service, taking orders, and ensuring a pleasant dining experience for guests.

Key Responsibilities

• Deliver exceptional guest service by providing friendly, professional, and engaging experience while maintaining Hyatt brand standards.
• Greet customers as they arrive, escort them to their tables, and ensure they are comfortably seated.
• Accurately take food and drink orders and note any food allergies, dietary preferences and restrictions.
• Build strong relationships with guests, anticipate their needs, and confidently recommend beverages, menu items, and upselling opportunities.
• Process guest orders and payments accurately using the Micros POS system while adhering to cashiering and cash handling procedures.
• Coordinate effectively with the Kitchen, Restaurant, Housekeeping, and other hotel departments to ensure seamless operations and guest satisfaction.
• Ensure that tables and dining areas are clean and organized and assist in cleaning up after guest leaves.
• Handle guest inquiries, feedback, and concerns promptly and professionally, ensuring timely resolution.
• Support special events and functions by conducting operational checks and ensuring all service requirements are met.
• Participate actively in training sessions, team meetings, and continuous learning initiatives to enhance product knowledge and service standards.
• Ensure security and confidentiality of all guest and hotel information.
• Maintain full knowledge of hotel safety and emergency procedures.
• Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs).
• Perform other duties as assigned by your immediate manager.

Requirements

• High school diploma, or equivalent.
• 1-2 years’ experience as a server in food and beverages, restaurant/bar operations or hospitality is preferred.
• Valid food handling certificate.
• Proficient in using Micros POS.
• Basic knowledge of food safety, hygiene and sanitation practices.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Positive attitude with a team-oriented approach.
• Attention to detail and high level of integrity.
• Ability to stand and move at a fast pace for long periods of time.
• Ability to move/lift/carry/push/pull and place objects weighing less than or equal to 50 pounds without assistance.

How to Apply
Send your application to crystelrachel.hampstead@hyatt.com.