Restaurant Assistant

The restaurant assistant supports daily operations, assists management, and ensures high-quality customer service and compliance with restaurant standards.

Key Responsibilities

• Assists the day-to-day operations of the restaurant, including department compliance with company policies and service standards.
• Build strong relationships with guests, anticipate their needs, and confidently recommend beverages, menu items, and upselling opportunities. This includes handling guest problems and complaints and providing service recovery where appropriate.
• Establish and achieve quality and guest satisfaction goals. Conduct routine brand standard audits designed to ensure optimal service execution.
• Ensure general cleanliness and maintenance of the restaurant space and equipment.
• Coordinate effectively with the Kitchen, Restaurant, Housekeeping, and other hotel departments to ensure seamless operations and guest satisfaction.
• Support special events/ functions by conducting operational checks and ensuring all service requirements are met.
• Assist with inventory management, including stock control, stock rotation, replenishment, and monthly inventory checks of equipment and supplies.
• Participate actively in training sessions, team meetings, and continuous learning initiatives to enhance product knowledge and service standards.
• Support team with administrative tasks such as coordinating training sessions, preparing/collecting/submitting events and/or payroll-related documentation.
• Ensure security and confidentiality of all guests, employee and hotel information.
• Maintain full knowledge of hotel safety and emergency procedures.
• Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs).
• Perform other duties as assigned by your immediate manager.

Requirements

• High school diploma, or equivalent.
• 1-2 years’ experience in food and beverages, customer service and/or hospitality is preferred.
• Valid food handling certificate.
• Knowledge of inventory control, F&B cost control.
• Basic knowledge of food safety, hygiene and sanitation practices.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Positive attitude with a team-oriented approach.
• Attention to detail and high level of integrity.
• Ability to stand and move at a fast pace for long periods of time.

How to Apply
Send your application to crystelrachel.hampstead@hyatt.com.