Housekeepers (Laundry/Room/Public Area)

*Laundry

• Collect, transport, and sort soiled linens, towels, and rags for processing
• Operate washing machines and dryers, ensuring proper load sizes and cycle settings
• Load and unload laundry equipment safely and efficiently
• Weigh, fold, and store clean linens, towels, and rags according to hotel standards
• Deliver clean linens to designated areas promptly and accurately
• Maintain the cleanliness of the laundry machinery and the surrounding area
• Clean dryer filters daily and perform routine maintenance on laundry equipment
• Iron linens and towels as per standard procedures, ensuring safety protocols are followed
• Stock linen carts and organize storage areas to ensure availability and accessibility
• Always practice safe work habits to prevent accidents and ensure a safe working environment.
• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines for completing the job safely.
• Report any missing/found articles or damage that need immediate attention to the Manager or Security department immediately.
• Aid other team members and departments to contribute to the best overall performance of the department and hotel and communicate effectively with guests and fellow team members.
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Maintain a high level of service and hospitality standards.
• Communicate guest feedback effectively to departments and management.
• Ensure security and confidentiality of all guest and hotel information.
• Maintain full knowledge of hotel safety and emergency procedures.
• Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs).
• Perform other duties as assigned by your immediate manager.

*Room

• Clean guest rooms within the minutes-per-room guideline including but not limited to making beds, dusting, vacuuming, cleaning bathrooms completely, wiping down walls, and taking out trash.
• Restock carts with cleaning and sanitization supplies such as cleaning products, mops, wipes, and brooms. Replenish chemical bottles.
• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines for completing the job safely.
• Turn in all items left in guestroom to Manager or Security department immediately. Report any missing/found articles or damage that need immediate attention to the Housekeeping Manager.
• Maintain complete security of master room key. Return the key at the end of shift. Never leave property with the master room key.
• Follow Company policy for room amenities, including, but not limited to, laundry bags and slips, proper placement and number of hangers, blankets, pillows, and bath products.
• Conduct all duties with great attention to detail, for example, checking under beds, dusting lights and switches, inspecting for any tears, rips, stains and reporting any damage to Engineering.
• Assist with laundry as needed.
• Aid other team members and departments to contribute to the best overall performance of the department and hotel and communicate effectively with guests and fellow team members.
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Maintain a high level of service and hospitality standards.
• Communicate guest feedback effectively to departments and management.
• Ensure security and confidentiality of all guest and hotel information.
• Maintain full knowledge of hotel safety and emergency procedures.
• Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs).
• Perform other duties as assigned by your immediate manager.

*Public Space

• Assist the team in providing the highest quality of service and cleanliness in the public areas of the hotel.
• Restock linen closets and storage rooms with linens and supplies. Strip guest rooms of linen and trash when necessary.
• Vacuum and/or mop hallways and stairwells.
• Maintain the lobby by cleaning the registration desk, vacuuming, and removing fingerprints from glass doors.
• Clean and maintain public restrooms, including sinks, toilets, floors, and replenish supplies as needed.
• Maintain the pool area by replenishing supplies, removing trash, cleaning tables and glass doors.
• Clean and organize the exercise room by wiping equipment, mirrors, and glass doors, removing trash, and vacuuming.
• Always practice safe work habits to prevent accidents and ensure a safe working environment.
• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines for completing the job safely.
• Report any missing/found articles or damage that need immediate attention to Manager or Security department immediately
• Aid other team members and departments to contribute to the best overall performance of the department and hotel and communicate effectively with guests and fellow team members.
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Maintain a high level of service and hospitality standards.
• Communicate guest feedback effectively to departments and management.
• Ensure security and confidentiality of all guest and hotel information.
• Maintain full knowledge of hotel safety and emergency procedures.
• Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs).
• Perform other duties as assigned by your immediate manager.

Overall Requirements

• High school diploma or equivalent.
• 1-2 years’ experience in housekeeping, laundry, janitorial services and/or hospitality preferred but not required.
• Ability to be courteous and professional in any situation.
• Customer service orientation.
• Attention to detail and high level of integrity.
• Knowledge of cleaning equipment/products use and maintenance is preferred.
• Knowledge of laundry equipment operation and maintenance is preferred.
• Ability to operate washers, dryers, irons, and other laundry machinery safely.
• Ability to work efficiently in a fast-paced environment.
• Ability to stand for long periods of time.
• Good physical stamina and ability to lift/pull/push heavy loads.
• Commitment to safety and cleanliness standards.
• Excellent communication and teamwork skills.

How to Apply
Send your application to crystelrachel.hampstead@hyatt.com.