Host

Grand Coastal Hotel is seeking a Host to welcome guests, manage reservations and seating, and keep its dining operations running smoothly.

Key Responsibilities

• Guest Reception: Greet guests upon arrival, provide a warm welcome, and manage the initial guest interaction.
• Reservation Management: Maintain reservations, ensuring accurate booking information and timely seating.
• Seating Coordination: Organize seating arrangements, balance server workload, and manage table turnover efficiently.
• Guest Communication: Provide accurate information about wait times, menu offerings, and special promotions to guests.
• Waitlist Management: Maintain a waitlist during busy periods, notifying guests when their table is ready.
• Customer Service: Offer exceptional customer service by addressing guest inquiries, concerns, and special requests.
• Collaboration: Communicate effectively with servers, kitchen staff, and management to ensure smooth dining operations.
• Cleanliness and Presentation: Ensure the host stand and waiting area are clean, organized, and presentable.
• Special Occasions: Manage special occasions or requests, such as birthdays or anniversaries, and accommodate special needs.
• Reservation Follow-Up: Follow up with guests after their dining experience to gather feedback and address any issues.

Requirements/Qualifications

• Customer Service Experience: Previous experience in customer service, preferably in a restaurant or hospitality setting.
• Interpersonal Skills: Excellent interpersonal skills for guests, colleagues, and management.
• Communication Abilities: Effective verbal communication to convey wait times, menu information, and guest interactions.
• Organizational Skills: Strong organizational skills to simultaneously manage reservations, seating arrangements, and guest inquiries.
• Calm Under Pressure: Ability to handle busy and fast-paced periods while remaining composed and friendly.
• Positive Attitude: A positive and welcoming demeanor to create a pleasant atmosphere for guests.
• Multitasking: Capacity to manage multiple tasks, such as answering phone calls, seating guests, and handling inquiries.
• Conflict Resolution: Basic conflict resolution skills for minor guest concerns or misunderstandings.
• Stamina: The ability to stand for extended periods during shifts.
• Mobility: The capability to move quickly and efficiently to escort guests to their tables and manage seating.
• Visual Acuity: Clear vision to identify guest needs, read reservations, and assess table availability.
• Hearing: Sufficient hearing to communicate effectively with guests and colleagues in a noisy environment.
• Communication Abilities: Clear and audible speech to interact with guests and colleagues.

How to Apply
Apply by emailing Grand Coastal Hotel at frontdesk@grandcoastal.com.