Head Waiter

The Head Waiter is responsible for managing service, supervising staff, and ensuring exceptional guest experience in alignment with the brand standards.

Key Responsibilities

• Deliver exceptional guest service by providing friendly, professional, and engaging experience while maintaining Hyatt brand standards.
• Lead and support the food and beverage team during service. Build strong relationships with guests, anticipate their needs, and confidently recommend beverages, menu items, and upselling opportunities.
• Process guest orders and payments accurately using the Micros POS system while adhering to cashiering and cash handling procedures.
• Act as a shift leader, overseeing daily restaurant operations and supporting managers in delivering departmental objectives. Conduct pre-service briefings and ensure clear communication across the team throughout each shift.
• Guide, coach and motivate servers, bartenders, baristas/cashiers and Hosts/Hostesses to maintain exceptional service standards.
• Handle guest inquiries, feedback, and concerns promptly and professionally, ensuring timely resolution.
• Ensure general cleanliness and maintenance of the restaurant space and equipment.
• Coordinate effectively with the Kitchen, Restaurant, Housekeeping, and other hotel departments to ensure seamless operations and guest satisfaction.
• Monitor service quality and implement improvements to consistently exceed guest expectations.
• Support special events/ functions by conducting operational checks and ensuring all service requirements are met.
• Assist with inventory management, including stock control, stock rotation, replenishment, and monthly inventory checks of equipment and supplies.
• Participate actively in training sessions, team meetings, and continuous learning initiatives to enhance product knowledge and service standards.
• Comply with responsible beverage service practices and all applicable local regulations.
• Ensure security and confidentiality of all guest and hotel information.
• Maintain full knowledge of hotel safety and emergency procedures.
• Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs).
• Perform other duties as assigned by your immediate manager.

Requirements

• High school diploma, or equivalent.
• 2-5 years’ experience as a server in food and beverage, restaurant/bar operations or hospitality is preferred.
• Previous supervisory experience would be an asset.
• Valid food handling certificate.
• Proficient in using Micros POS or similar.
• Knowledge in food and beverage/ restaurant operations and Inventory control.
• Basic knowledge of food safety, hygiene and sanitation practices.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Positive attitude with a team-oriented approach.
• Attention to detail and high level of integrity.
• Ability to stand and move at a fast pace for long periods of time.
• Ability to move/lift/carry/push/pull and place objects weighing less than or equal to 50 pounds without assistance.

How to Apply
Send your application to crystelrachel.hampstead@hyatt.com.