Host/Hostess

The Host or Hostess is responsible for greeting and escorting guests to tables in the restaurant, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

Key Responsibilities

• Greeting customers as they arrive, escorting them to their tables, and ensuring they are comfortably seated and present menu.
• Build strong relationships with guests, anticipate their needs, and confidently recommend beverages, menu items, and upselling opportunities.
• Read, maintain and make daily entries in the logbook to coordinate communication between shifts and management.
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
• Ensure that tables and dining areas are clean and organized and assist in cleaning up after guest leaves.
• Handle guest inquiries, feedback, and concerns promptly and professionally, ensuring timely resolution.
• Support special events and functions by conducting operational checks and ensuring all service requirements are met.
• Participate actively in training sessions, team meetings, and continuous learning initiatives to enhance product knowledge and service standards.
• Ensure security and confidentiality of all guest and hotel information.
• Maintain full knowledge of hotel safety and emergency procedures.
• Ensure compliance with all Aimbridge policies, brand standards and local operating procedures (SOPs and LSOPs).
• Perform other duties as assigned by your immediate manager.

Requirements

• High school diploma, or equivalent.
• 1-2 years’ experience as a host/hostess in food and beverages, restaurant/bar operations or hospitality is preferred.
• Valid food handling certificate.
• Basic knowledge of food safety, hygiene and sanitation practices.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Positive attitude with a team-oriented approach.
• Attention to detail and high level of integrity.
• Ability to stand and move at a fast pace for long periods of time.

How to Apply
Send your application to crystelrachel.hampstead@hyatt.com.