Support Officer

Job Description
Are you organized, detail-oriented, and skilled at coordinating workflows? ITSS is seeking a reliable, customer-focused Support Officer to provide vital operational and administrative backing to our technical field personnel and maintain exceptional service delivery.

Key Responsibilities

• Deliver comprehensive administrative support to field technicians, dispatchers, and management.
• Receive, log, prioritize, assign, and rigorously track daily job orders from dispatch to sign-off.
• Prepare, issue, process, and systematically file all service installation work orders and documentation.
• Maintain strict, accurate inventory and stock issue logs for technical materials, tools, and job site equipment.
• Interface professionally with clients, end-users, and technicians regarding service inquiries, appointments, and progress updates.
• Proactively coordinate, monitor, and follow up on outstanding field tasks to ensure timely resolution and SLA compliance.
• Promptly identify and escalate operational delays, field bottlenecks, and logistical challenges to supervisory teams.
• Maintain meticulously structured physical and digital service archives, warranty records, and job logs.
• Assist with routine office workflows, correspondence, and other operational duties assigned by leadership.

Requirements/Qualifications

• Minimum of five (5) CSEC/CXC subjects (Grades I–III), with mandatory passes in English Language and Mathematics.
• Previous working experience in an administrative support, customer care, dispatch, or office operations role is considered a strong asset.
• Competence in PC-based systems and Microsoft Office applications, specifically Word, Excel, and Outlook.
• Exceptional written and verbal communication skills; robust record-keeping, filing, and data-entry accuracy.
• High attention to detail, capable of multitasking in a fast-paced environment, meeting strict deadlines, and solving routine workflow issues under pressure.
• Professional telephone and in-person demeanor with clients, field crews, and internal stakeholders.

How to Apply
Email your updated resume and cover letter to hr@itssgroupgy.com

Closing Date: Friday, October 9, 2026