Customer Service Representative

Job Description
The position holder will be responsible for assisting customers both walk-in and external. He/she will be required to act as a liaison providing product knowledge, answering questions, and resolving any emerging issues.

Key Responsibilities

• Greet Customers in a warm and friendly manner
• Answer customer inquiries regarding products and services, suggest information about product and services.
• Inform customers of sales promotions and services, warranties or terms of sale and process payments for orders.
• Sell products and services.
• Resolve product or service problems by clarifying the customer’s complaint., determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to unsure resolution.
• Receiving and sending of faxes.
• Following up with customers on prices and orders received.
• Attending to customers on the counter and over the phone.

Requirements/Qualifications

• Minimum of five(5) CXC Subjects or Experience in similar field.

How to Apply
New job applications must be submitted to the email: isaiahf@eastbankelectrical.com, along with Resume/ CV.

Closing Date: Wednesday, October 7, 2026